Refund and Cancellation Policy

At HueWorks LLC, we take pride in the quality of our work and in treating every client fairly. This Refund and Cancellation Policy explains your rights and our obligations if you need to cancel or reschedule a project, how deposits are handled, and what to expect once work is underway. This policy forms part of our Terms and Conditions and applies to all residential and commercial projects.

1. Deposits

1.1 Purpose of the Deposit

When you sign a proposal, we require a deposit to reserve your place on our production schedule and to cover the cost of ordering materials. Once a project is booked, we turn away other work for those dates, so the deposit protects both parties’ commitment.

1.2 How Deposits Are Applied

• Your deposit is credited toward the total contract price of your project.
• The deposit amount is stated in your signed proposal and is typically between 25% and 50% of the total price.

2. Cancellation by the Client

2.1 Cancellation Window

You may cancel your project by providing HueWorks with at least forty-eight (48) hours’ written notice before the scheduled start date. Notice may be given by email to dudleyjj67@gmail.com or by any written message to the owner, Jeremy R Dudley. Written notice is effective on the date and time it is received.

2.2 Cancellation With 48 Hours or More Notice

• If no materials have been purchased or special-ordered for your project, your deposit will be refunded in full within ten (10) business days of your cancellation notice.
• If materials have already been purchased, the deposit is non-refundable to the extent of the cost of those materials (see Section 3). Any remaining portion of the deposit will be refunded.

2.3 Cancellation With Less Than 48 Hours Notice

• Cancellations made less than 48 hours before the scheduled start date, or failure to provide access to the property on the start date, may result in forfeiture of the deposit.
• This reflects the lost scheduling opportunity for our crew, who will have been reserved for your project.

3. Non-Refundable Deposits for Purchased Materials

Paint is custom tinted to your selected color and cannot be returned or resold once mixed. Specialty products, primers, and supplies may also be special-ordered for your project. For that reason:

• Deposits are non-refundable where materials have already been purchased, mixed, or ordered for your project.
• HueWorks will provide a receipt or itemized list of purchased materials on request.
• If you wish, and where practical, we will deliver the purchased materials to you so that you can use them for another project.

4. Rescheduling

• You may reschedule your start date once at no charge by providing at least 48 hours’ notice, subject to our availability.
• Additional or late reschedule requests may be subject to a rescheduling fee and may move your project to our next available opening.
• HueWorks may reschedule due to inclement weather, illness, or supply delays. In those cases, no fee will be charged and we will work with you to find the earliest suitable date.

5. Cancellation by HueWorks

In rare circumstances, HueWorks may need to cancel or postpone a project, for example due to unsafe site conditions, unforeseen hazards, or serious scheduling conflicts. If we cancel a project before work begins, you will receive a full refund of your deposit within ten (10) business days.

6. Cancellation After Work Has Begun

6.1 Work in Progress

If you cancel the project after our crew has begun work, you will be responsible for payment for all labor performed and materials purchased up to the date of cancellation, in addition to any non-recoverable materials. Any deposit amount in excess of those charges will be refunded.

6.2 No Refunds Once Paint Is Applied

Painting is a service that cannot be undone or returned once performed. Accordingly, once paint has been applied to the walls or other surfaces, services rendered are non-refundable. This applies to completed work and to the portions of a project that have been finished.

7. Our Quality Commitment

While completed services are non-refundable, we stand behind our work. Every HueWorks project is covered by our One-Year Workmanship Warranty. If you are not satisfied with the quality of our workmanship, let us know right away and we will make it right.

• Contact us promptly if you notice an issue, ideally during or immediately after the final walkthrough.
• We will inspect the concern and correct any defects in workmanship at no additional cost, as described in our Terms and Conditions.
• Our goal is always a finish that you are proud of, and we will return to resolve legitimate concerns.

Matters not covered by the warranty, such as color preferences that were approved by the Client, are not eligible for refunds, but we are happy to discuss options and provide a change order for repainting.

8. Refund Processing

• Approved refunds are issued to the original method of payment, or by check, within ten (10) business days.
• Refunds are calculated after deducting any non-refundable material costs and charges for work completed.
• Processing times for banks and card issuers may add additional days before funds appear in your account.

9. Disputes

If you believe a charge or refund determination is in error, please contact us in writing within thirty (30) days. We will review the matter and respond promptly. Disputes that cannot be resolved informally are governed by the dispute resolution provisions of our Terms and Conditions and the laws of the Commonwealth of Kentucky.

10. Contact Us

To cancel a project, reschedule, or ask a question about this policy, please contact us:

• HueWorks LLC
• Owner: Jeremy R Dudley
• 104 W Loudon Ave, Suite 4, Lexington, KY 40508
• Phone: (559) 394-3280
• Email: dudleyjj67@gmail.com